RETURNS POLICY

If you have received a damaged product :

Please do not worry. Drop us an email at connect.akaya@gmail.com with images of the damaged product within 15 days of receiving the order. We will check and have the product replaced or refund your money whichever is preferred.

The complete amount will be refunded and it can be reflected in your account in 7-10 business days from the refund processed date.

What do I do if I don't like the product I received?

We do hope you don't have to check this section too often, but we really love you a lot! So, drop us a mail and you could just ship the product back to us to the address which will be given in the mail. But please note that the products purchased can be returned (unopened/unused without damage and with all the tags intact) within 15 days of receiving the order and please pack the items securely to prevent any loss or damage during transit. We could provide you with a coupon code, so you could shop with us again & again & again, we just do not want to let you go.

You can choose a refund also. The refund will be processed in 5 working days and it can be reflected in your account in 7-10 business days from the refund processed date.

Please make sure that the returned product is packed well to avoid any damages in transit. The product should be returned in its original state before the refund/code can be processed.

Shipping and COD charges are non-refundable.

No return/refund/exchange is possible for customised products and planters unless it is damaged.

Cancellation :

Please mail us at connect.akaya@gmail.com for a cancellation request if your order has not been shipped yet.

Orders can be cancelled only if it has not been shipped from our warehouse.

No cancellation is applicable for customised products once the order is placed.

Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery.

Once shipped, we will not consider cancellation requests.

If a cancellation request comes up before the product leaves our order-processing centre, we will try to hold the shipment but there is no guarantee that the cancellation request will be honoured.

Refund for the cancelled order :

If the payment was by credit/ debit card or net banking, the money will be refunded to your credit/ debit card or net banking account, respectively. Typically, refunds are processed between 7- 12 working days.

Please note that we depend on the credit card issuing bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay from the bank’s end.

Terms and Conditions

Welcome to Houseofakayaindia.com!

These terms and conditions outline the rules and regulations for the use of House Of Akaya India's Website, located at https://www.houseofakayaindia.com.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Houseofakayaindia.com if you do not agree to take all of the terms and conditions stated on this page.

Cookies:

The website uses cookies to help personalize your online experience. By accessing Houseofakayaindia.com, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

License:

Unless otherwise stated, House Of Akaya India and/or its licensors own the intellectual property rights for all material on Houseofakayaindia.com. All intellectual property rights are reserved. You may access this from Houseofakayaindia.com for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Copy or republish material from Houseofakayaindia.com

• Sell, rent, or sub-license material from Houseofakayaindia.com

• Reproduce, duplicate or copy material from Houseofakayaindia.com

• Redistribute content from Houseofakayaindia.com

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. House Of Akaya India does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of House Of Akaya India, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, House Of Akaya India shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

House Of Akaya India reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

• The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;

• The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.

• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant House Of Akaya India a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

• Government agencies;

• Search engines;

• News organizations;

• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

• System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

• Commonly-known consumer and/or business information sources;

• Dot.com community sites;

• Associations or other groups representing charities;

• Online directory distributors;

• Internet portals;

• Accounting, law, and consulting firms; and

• Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of House Of Akaya India; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to House Of Akaya India. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

• By use of our corporate name; or

• By use of the uniform resource locator being linked to; or

• Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of House Of Akaya India's logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• Limit or exclude our or your liability for death or personal injury;

• Limit or exclude our or your liability for fraud or fraudulent misrepresentation;

• Limit any of our or your liabilities in any way that is not permitted under applicable law; or

• Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Frequently asked questions

Shipping :

All orders usually get shipped within 5-7 working days. So you can expect a delivery between 7-10 days.

Exceptions:

Orders containing furniture/cushions/wall arts/home decor or custom products must expect delivery between 12-15 days as these are made to order.

You will get a tracking link in your inbox as soon as your order is shipped. Please allow 24 hours for the status of the shipment to correctly display at the tracking link.

What happens if I am not available to receive my parcel?

* Should you not be present when our courier attempts to deliver your parcel, our courier partner will attempt to reach you via a phone call or SMS. Please ensure that you take calls from our courier partner to facilitate delivery of your package.

* A second attempt will automatically be made within 24 hours. After the second attempt, our courier will hold on to the parcel for a few days, awaiting further instructions from you, before returning the parcel to us.

* Once the parcel has been shipped back to us, we will automatically cancel that order. The payment made by you towards the cancelled order will be refunded via your original mode of payment.

* Also, please note that cash on delivery (COD) is a special service where we ship your order without any pre-payment. We may be forced to discontinue the option of COD in your account should you fail to accept your COD parcel when it is delivered to you.

Are there any conditions on the cash-on-delivery option?

Please note that your cash-on-delivery package will be handed over to you only when complete payment has been made to the courier partner’s representative. Also, please give exact cash to avoid any inconvenience.

What should I do if I have received only a part of my order?

We make sure that all the products are sent to you in one package. Please mail at connect.akaya@gmail.com us with the details of the missing product but within 15 days of receiving your order. We shall check and get it sorted asap.

My tracking link shows 'delivered' but I have not received the package. What do I do?

* Please drop us an mail at connect.akaya@gmail.com within 24 hrs of the delivery mentioned in the tracking link. We shall check with the courier service.

* Please note: We would not be able to investigate with the courier service if it is informed to us after 24 hrs

Return / Refund / Replacement :

I received a damaged product. What do I do?

* Please do not worry. Drop us an email at connect.akaya@gmail.com with images of the damaged product within 15 days of receiving the order. We will check and have the product replaced or refund your money whichever is preferred.

* The complete amount will be refunded and it can be reflected in your account in 7-10 business days from the refund processed date.

What do I do if I don't like the product I received ?

We do hope you don't have to check this section too often, but we really love you a lot! So, drop us a mail and you could just ship the product back to us to the address which will be given in the mail. But please note that the products purchased can be returned (unopened/unused without damage and with all the tags intact) within 7 days of receiving the order and please pack the items securely to prevent any loss or damage during transit. We could provide you with a coupon code, so you could shop with us again & again & again, we just do not want to let you go.

* You can choose a refund also. The refund will be processed in 5 working days and it can be reflected in your account in 7-10 business days from the refund processed date.

* Please make sure that the returned product is packed well to avoid any damages in transit. The product should be returned in its original state for the refund/code to be processed.

* Shipping and COD charges are non-refundable.

* No return/refund/exchange is possible for customised products.

Cancellation :

How can I cancel my order?

Please mail us at connect.akaya@gmail.com for a cancellation request if your order has not been shipped yet.

When can I cancel my order?

* Orders can be cancelled only if it has not been shipped from our warehouse.

* No cancellation is applicable for customised products once the order is placed.

Can I cancel my order once the product has been shipped?

* Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery.

* Once shipped, we will not consider cancellation requests.

* If a cancellation request comes up before the product leaves our order-processing centre, we will try to hold the shipment but there is no guarantee that the cancellation request will be honoured.

What about cancellation charges?

* For both pre-paid orders and COD orders, there will be no cancellation charges or processing fees for the customer upon order cancellation.

* For COD orders, we request you to not cancel an order at the time of delivery. Multiple cases of order rejection at the time of delivery are discouraged and may possibly result in the non-serviceability of future COD orders from you.

When do I get my refund for the cancelled order?

* If the payment was by credit/ debit card or net-banking, the money will be refunded to your credit/ debit card or net-banking account, respectively. Typically, refunds are processed between 7- 12 working days.

* Please note that we depend on the credit card issuing bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay from the bank’s end.