Shipping :

All orders usually get shipped within 5-7 working days. So you can expect a delivery between 7-10 days.

Exceptions:

Orders containing Wallpaper/cushions/wall arts/home decor or custom products must expect delivery between 12-15 days as these are made to order.

You will get a tracking link in your inbox as soon as your order is shipped. Please allow 24 hours for the status of the shipment to correctly display at the tracking link.

What happens if I am not available to receive my parcel?

* Should you not be present when our courier attempts to deliver your parcel, our courier partner will attempt to reach you via a phone call or SMS. Please ensure that you take calls from our courier partner to facilitate delivery of your package.

* A second attempt will automatically be made within 24 hours. After the second attempt, our courier will hold on to the parcel for a few days, awaiting further instructions from you, before returning the parcel to us.

* Once the parcel has been shipped back to us, we will automatically cancel that order. The payment made by you towards the cancelled order will be refunded via your original mode of payment.

* Also, please note that cash on delivery (COD) is a special service where we ship your order without any pre-payment. We may be forced to discontinue the option of COD in your account should you fail to accept your COD parcel when it is delivered to you.

Are there any conditions on the cash-on-delivery option?

Please note that your cash-on-delivery package will be handed over to you only when complete payment has been made to the courier partner’s representative. Also, please give exact cash to avoid any inconvenience.

What should I do if I have received only a part of my order?

We make sure that all the products are sent to you in one package. Please mail at connect.akaya@gmail.com us with the details of the missing product but within 15 days of receiving your order. We shall check and get it sorted asap.

My tracking link shows 'delivered' but I have not received the package. What do I do?

* Please drop us an mail at connect.akaya@gmail.com within 24 hrs of the delivery mentioned in the tracking link. We shall check with the courier service.

* Please note: We would not be able to investigate with the courier service if it is informed to us after 24 hrs

Return / Refund / Replacement :

I received a damaged product. What do I do?

* Please do not worry. Drop us an email at connect.akaya@gmail.com with images of the damaged product within 15 days of receiving the order. We will check and have the product replaced or refund your money whichever is preferred.

* The complete amount will be refunded and it can be reflected in your account in 7-10 business days from the refund processed date.

What do I do if I don't like the product I received ?

We do hope you don't have to check this section too often, but we really love you a lot! So, drop us a mail and you could just ship the product back to us to the address which will be given in the mail. But please note that the products purchased can be returned (unopened/unused without damage and with all the tags intact) within 7 days of receiving the order and please pack the items securely to prevent any loss or damage during transit. We could provide you with a coupon code, so you could shop with us again & again & again, we just do not want to let you go.

* You can choose a refund also. The refund will be processed in 5 working days and it can be reflected in your account in 7-10 business days from the refund processed date.

* Please make sure that the returned product is packed well to avoid any damages in transit. The product should be returned in its original state for the refund/code to be processed.

* Shipping and COD charges are non-refundable.

* No return/refund/exchange is possible for customised products.

Cancellation :

How can I cancel my order?

Please mail us at connect.akaya@gmail.com for a cancellation request if your order has not been shipped yet.

When can I cancel my order?

* Orders can be cancelled only if it has not been shipped from our warehouse.

* No cancellation is applicable for customised products once the order is placed.

Can I cancel my order once the product has been shipped?

* Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery.

* Once shipped, we will not consider cancellation requests.

* If a cancellation request comes up before the product leaves our order-processing centre, we will try to hold the shipment but there is no guarantee that the cancellation request will be honoured.

What about cancellation charges?

* For both pre-paid orders and COD orders, there will be no cancellation charges or processing fees for the customer upon order cancellation.

* For COD orders, we request you to not cancel an order at the time of delivery. Multiple cases of order rejection at the time of delivery are discouraged and may possibly result in the non-serviceability of future COD orders from you.

When do I get my refund for the cancelled order?

* If the payment was by credit/ debit card or net-banking, the money will be refunded to your credit/ debit card or net-banking account, respectively. Typically, refunds are processed between 7- 12 working days.

* Please note that we depend on the credit card issuing bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay from the bank’s end.